A Proud Heritage, A Promising Future

Philippine Airlines (PAL) began life with a noble mission: to serve as a partner in nation-building. With this in mind, PAL took to the skies on 15 March 1941, using a Beech Model 18 aircraft amid the spectre of a global war. It became Asia's first airline. 

Since then, PAL deeply involved itself in shaping the course of historic events. With its every takeoff and touchdown, PAL planted the seed of growth.

PAL has become one of the most respected airlines around the world with a young and modern fleet of 57 aircraft and a route network that spans 31 domestic points 41 overseas destinations in Southeast Asia, East Asia, Middle East, Oceania, North America and Europe.

Service excellence

PAL's excellent service has won the hearts of travellers worldwide. This trademark has distinguished it from the pack and has stood guard in an environment that has grown more competitive by the day.

PAL has been certified as a  4-Star airline by Skytrax, the international air transport rating organisation. PAL, joining 40 other well-renowned airlines in this prestigious category, is the first and only airline in the country to have a 4-Star Rating. PAL achieved this coveted rating after Skytrax conducted a rigorous audit of the airline's inflight and on ground service for both international and domestic flights and noted major enhancements on its end-to-end passenger experience and distinct whole-hearted service called Buong Pusong Alaga. This 4-Star Airline rating is a mark of quality distinction that recognizes excellent standards of Product and Staff service across different assessment categories for both the Onboard and Airport environment.  

But PAL does not sit on its laurels. Realising that it owes its success to its loyal passengers, PAL launched a campaign called "Call for excellence" to serve its market better.

Embracing e-business

PAL began embracing electronic commerce with the introduction of its Online Booking service that accepts ticket purchases and credit card payments for all flights. A new, improved website was also launched to serve the customers' needs more quickly and efficiently.